UPDATE ACCOUNT INFORMATION
You can edit/update the following information on your account by sending an e-mail directly to our monitoring center alarms@gssc.net. See below for account information that can be updated at this time. Read the description after each topic for instructions on what to include in your message.
All e-mails must include the following required* information.
*System Number:
*Account Name: (business name or first/last name if residential)
*Location Address: (including city, state, zip)
*Contact Phone Number:
*E-mail Address:
*Changes requested by:
Keyholder/Call List Changes |
Enter "Call List Change" in the subject line. Enter the required information in the body of the e-mail message. Then, list the changes (additions and/or deletions) to your call list.
Enter "Open/Close Schedule Change" in the subject line. Enter the required information in the body of the e-mail message. List the days and open/close information for those days. Enter the earliest and the latest time the system can be armed (closed) or disarmed (open). Be sure to note if this is a temporary or permanent change. If temporary, please enter the exact dates of the new schedule.
Keyholder/Call List Changes |
Vacation/Out of Town Notification
Enter "Out of Town Notification" in the subject line. Enter the required information in the body of the e-mail message. Enter the dates you will be gone and any special instructions.
Enter "Service Request" in the subject line. Enter the required information in the body of the e-mail message. Describe the nature of the problem. Also, tell us the best way to contact you to remedy the issue as quickly as possible.
Change in Mailing Address/Contact Person |
Enter "Change in Mailing Address" or "Change in Contact Person" in the subject line. Enter the required information in the body of the e-mail message. Enter the new information you want updated. Make sure to include your old address or contact person so we know we are updating the correct information.
Enter a description of the request in the subject line. Enter the required information in the body of the e-mail message. Then, enter your request. These might include: special instructions, requests for new passcards, etc...
GSSC Contact Information:
Sales
Phone: 952-858-5000
E-mail: customerservice@gssc.net
Hours: 8 a.m. - 5 p.m., Monday - Friday
Service
Phone: 952-858-5070
E-mail: service@gssc.net
Hours: 8 a.m. - 4:30 p.m., Monday - Friday for scheduling
Monitoring Center
Phone: 952-858-8025
E-mail: alarms@gssc.net
Hours: 24 hours a day, 7 days a week
